Delivery Info
ORDER CONFIRMATION
You will receive an order confirmation email after ordering which will include a summary of your purchase(s) and of the information you entered at checkout. Please do ensure that you type your email address in correctly otherwise you will not get this confirmation. If you notice that you have incorrectly typed in your email address please email us with the time you placed the order and your name so that we can locate your order.
Returns and exchanges
All our products on the site are made to order and personalised and therefore it is not possible to return your order. We do of course offer 100% satisfaction on all orders if we have made a mistake. If you are not happy, let us know and we will endeavour to rectify any issue. Contact us for more information.
Duties & Taxes
Delivery to USA
No tax is charged on orders that are delivered to the USA. For orders over US$800 taxes may apply, please contact us for further details.
Delivery to Canada
Tax is not charged on the order for shipments to Canada. Your order will be shipped from the United Kingdom, the recipient is liable for any duties and taxes due upon delivery.
Delivery to Europe
We ship from the UK for deliveries into Europe and maybe subject to import taxes, please check with your local customs for further information.
Delivery to United Kingdom (incl. Jersey & Guernsey)
We ship from within the UK, there will be no import duties or additional tax due other than VAT. Exception: VAT is not charged on shipments to Jersey or Guernsey.