Delivery Info
ORDER CONFIRMATION
You will receive an order confirmation email after ordering which will include a summary of your purchase(s) and of the information you entered at checkout. Please do ensure that you type your email address in correctly otherwise you will not get this confirmation. If you notice that you have incorrectly typed in your email address please email us with the time you placed the order and your name so that we can locate your order.
| Destination | Shipping options (estimated) |
|---|---|
| United States | Standard · 6–9 business days FREE Express · 2–3 business days · $9.95 |
| Canada | Standard · 7–10 business days FREE Express · 3–4 business days · $9.95 |
| Mexico | Standard · 10–15 business days FREE Express · 6–10 business days · $19.95 |
| United Kingdom (Mainland) | Standard · 5–8 business days FREE Express · 2–3 business days · $6.95 |
| United Kingdom (Remote / Highlands & Islands) | Standard · 6–9 business days FREE Express · 3–4 business days · $6.95 |
| Europe (Western) | Standard · 10–11 business days FREE Express · 5–6 business days · $19.95 |
| Europe (Eastern — Greece, Poland) | Standard · 10–12 business days FREE Express · 6–8 business days · $24.95 |
| Australia & New Zealand | Standard · 8–12 business days FREE Express · 3–7 business days · $12.95 |
| Middle East (UAE) | Standard · 12–15 business days FREE Express · 8–10 business days · $12.95 |
| Asia (Hong Kong, China, Singapore, Thailand) | Standard · 11–14 business days FREE Express · 7–9 business days · $14.95 |
*Remote and regional areas may take longer and can be charged at a higher rate.
*Express shipping is available on selected sizes and frame options.
Custom framing & bespoke orders
Custom framing items are made to order and require approximately 5 additional business days for production before being despatched. The transit times above still apply once your order is shipped.
| Destination | Total time (production + transit) |
|---|---|
| United States | Standard · 11–14 business days FREE |
| Canada | Standard · 12–15 business days FREE |
| Rest of world | Standard · 15–20 business days FREE |
*Custom framing items cannot be returned unless faulty due to their bespoke nature.
Shipping Policy
Once your order is shipped you will receive a despatch confirmation email from us. Smaller items are sent via USPS or UPS with delivery confirmation; the tracking page updates once a delivery attempt is made. For larger products we use a courier (DPD or DHL Express). These are fully trackable and, depending on the delivery area, provide a delivery window on the morning of delivery. Please ensure that you provide the correct email address and phone number so the courier can keep you updated.
Alternative address: Should an alternative address be chosen with the delivery courier — including a safe place, neighbour, concierge or similar — we shall not be liable for any loss.
Address accuracy: It is the buyer's responsibility to provide accurate address information; we cannot be held liable for incomplete or incorrect addresses. Please double-check the shipping address when placing your order. You will also receive an order confirmation summarising the address via email — if you spot an issue, contact us immediately and we will endeavour to update it where possible.
Returned to sender / missed deliveries: Depending on the courier, a minimum of two delivery attempts are typically made, or the parcel may be left at your nearest parcel shop. Couriers typically hold a parcel for 5–7 days before sending it back to us. In these circumstances we may ask you to pay return shipping costs for us to send the product out again.
Returns and Exchanges
We make prints that are custom designed by you. We print the exact design that has been created on the site and, due to the customisation, we are unable to refund errors created by the customer. For our photograph products, the quality of your prints depends on the quality of the image(s) you provide.
We cannot guarantee delivery times — our estimates shown on product pages and your order confirmation are indications provided to us by the couriers we use. If there is a late shipment or an issue with your delivery, please let us know as soon as possible.
We of course offer 100% satisfaction on everything that is in our control. If you are not happy, let us know and we will endeavour to rectify any issue.